Frequently Asked Questions

Frequently asked questions

If you have a question about one of our live shows then chances are your answer is here. If not then send us a message on social media.

We endeavour to get back to you as soon as we can, please be patient when waiting on a response.

You will receive your E-ticket to the email address you provided as soon as you make your purchase. We DO NOT post out physical tickets. 

No, you don’t have to print your tickets, in fact we encourage you to bring your tickets on a digital device. Just make sure your brightness is turned all the way up so we can scan your barcode.

We do not provide ticket upgrades

We don’t allow selfys or any Video recording during the Meet & Greet.

No, a general admission ticket is for entry to the show only. There are no Meet & Greet opportunities with this ticket.

This depends show to show but usually the answer is yes, additional autographs will be available.

The amount will be limited and confirmed on the day of the event.

Additional Autographs can only be purchased at the Merch Stand on the day of the event.

If you are unsure then check the event page of the show you wish to attend.

(Please note the amount of additional autographs is subject to change by the promoter who reserves all rights in respect of the amount of additional autographs per ticket.)

Tickets are allocated on a first come first served basis, if you miss out on the ticket you wanted please don’t message asking for an extra one, there are NO exceptions.

The start time of our shows is shown on your ticket confirmation that you received when you purchased a ticket.

Please note, Meet & Greet times can be confirmed by visiting the event page on our website. 

FOR UP-TO-DATE TIMINGS OF THE MEET & GREET SESSION PLEASE CHECK OUR SOCIAL MEDIA ON THE DAY OF THE EVENT

Our shows normally run no longer than 90 mins but this can vary from show to show

Any published times of the Event are subject to change.

All Times Are Approximate.

We try to work with venues who are accessible to guests with any additional needs.

Direct queries should be made to the venue itself.

We endeavour to make our show available to all ages.

Most of our shows are 14 and over.

Sometimes this can vary due to the venue we use.

If you are not certain then please send us an enquiry on our Facebook Page or on Twitter.

We will do our best and in most cases be able accommodate other requests.

It’s your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the event if it overruns.

As with any venue, ID may be requested by security staff, so it’s a good Idea to bring it just incase.

This can vary from show to show depending on how many VIP tiers we have.

All our VIP ticket holders have first access to the best seats in the house before the General Admission enter the venue.

Priority seating is one of the perks of going VIP with Inside The Ropes.

For General Admission ticket holders, once the doors are open you are free to pick from all of the remaining seats in the venue.

We have a wide range of merchandise available at our shows including, T-shirts, Posters, Programmes, 8×10’s and other memorabilia.

If a printed photo is not included in your VIP package then you can pay to have your picture upgraded to a printed one.

This can only be done at the merch stand on the day of the event.

REMEMBER

If you wish to have your picture printed you MUST pay for the upgrade BEFORE you have your picture taken, so that our photographer knows which camera to use.

Inside The Ropes operates a policy of STRICTLY NO REFUNDS under any circumstances.

If you can’t make the show you can resell your ticket by using Twickets, it’s free, easy and secure.(https://www.twickets.live/)

We ask that you contact the venue directly or check out their website for available transport links.

Our shows do not run an Intermission.

You are free to leave the venue at anytime but It is your responsibility to return in ample time for the commencement of the show.

YOU ARE PROHIBITED FROM ANY VIDEO RECORDING OF THE EVENT, INCLUDING THE MEET & GREET.

WE OPERATE A ZERO TOLERANCE POLICY.

IF CAUGHT DOING SO YOU WILL BE ASKED TO DELETE YOUR FOOTAGE, IF YOU REFUSE SECURITY WILL ESCORT YOU FROM THE VENUE AND YOU WILL BANNED FROM FUTURE EVENTS

You can take pictures on your phone or personal digital camera, but no DSLR or Gopro, please keep the photos for personal use.